When you place an order via our website we will treat that action as an offer to buy. Once the order is placed you will receive confirmation in the form of an email and at this time we enter into a contract with you.
Published product details, specifications and suitability information is the best available at the time. NW Trailers shall not be held responsible for the accuracy of any advice given regarding the suitability (or otherwise) of any part/s required for the repair of an item.
If you have ordered an item that has an unsuitable product description, we will remedy this by providing you a full refund upon the return of the item. Please see our separate returns policy for details.
We encourage you to ensure all trailer spares are fitted by a competent person in accordance with manufacturer specifications. NW Trailers cannot be held liable for any damage caused by the fitting of a spare part.
We do our best to ensure availability of all advertised products and try to dispatch all orders within the quoted time. If there is a delay, we will inform you of this via email and the product will be dispatched as soon as it is available. If you have ordered multiple items they may arrive separately.
NW Trailers has no liability to you for any delay in the delivery of products ordered. We will do our best to get all orders sent out as quickly as possible. You have the right to cancel delayed orders at any time, just contact [email protected] with your order number.
Occasionally we find ourselves having to withdraw an item because it has become obsolete or has been discontinued. If you have placed an order for an item that has been made obsolete, we will inform you as soon as possible and offer you an alternative if one is available.
Next Working Day Delivery. Cut off time for next day delivery orders is 2pm. Orders placed after 2pm will be despatched the following day. Orders are sent using a next day service.
Non UK Mainland and remote locations may not arrive next day due to courier restrictions. Please check with us before you order if this is a concern.
Payment over the Internet can be made using Visa, Visa Electron, MasterCard, Switch/Maestro or Solo cards or via Paypal. Card charges will appear on your statement as NW Trailers.
All prices are quoted in GBP (£) exclude VAT. In the event of an increase in VAT rates, or as a result of a manufacturer price increase, it may be necessary to adjust prices. Customers are entitled to a full refund if this is not acceptable.
If a problem should occur, your payment method will be refunded as soon as possible. The refund may take a few days to show as cleared funds on your account, depending on payment provider.
If your delivery address is outside of the UK, you may be required to pay import duties and taxes, when your order reaches your country. These and any additional charges for customs clearance are your responsibility.
Orders may be cancelled at any time before they are dispatched, please contact [email protected]
We hope you will be completely satisfied with your products purchased from NW Trailers. However should you wish, you can return it for any reason within 30 days from the date of despatch for a full refund (less postage costs).
Items must be unused and in an as new condition with all packaging and labels attached.
Simply send the item back to us with the delivery note included with your order to:
NW TrailersPlease note that you are responsible for the item(s) you are returning until such time as they are received by us. We strongly advise that you use a traceable and insured method of delivery, or at least obtain proof of postage to enable you to claim from the carrier should your item(s) fail to arrive with us.
In the unlikely event that something you have purchased from us is faulty when it arrives then we will be happy to replace it for you.
If an item becomes faulty after a period of time then please contact customer services before returning the item. We will either repair or replace the item at our discretion.
Should you wish to exchange an item please contact us to arrange return of your items and delivery of your exchanged goods.
When a replacement item is required urgently, we advise you to place a new order on the website for the replacement item first. This will ensure that the goods can be despatched without delay in order to get them to you promptly. You should then follow the normal returns procedure as above to return the original goods for a refund.
We hope you will be completely satisfied with your products purchased from NW Trailers. However, you can return it for any reason within 30 days from the receipt of goods for a full refund (less postage costs).
Items must be returned unused with all packaging and labels attached.
Send the item back to us with the delivery note included with your order to:
NW TrailersPlease note that you are responsible for the item(s) you are returning until such time as they are received by us. We strongly advise that you use a traceable and insured method of delivery, or at least obtain proof of postage to enable you to claim from the carrier should your item(s) fail to arrive with us.
In the unlikely event that something you have purchased from us is faulty when it arrives then we will be happy to replace it for you.
If an item becomes faulty after a period of time then please contact customer services before returning the item. We will either repair or replace the item at our discretion.
Should you wish to exchange an item please contact us and we will provide further instructions.
When a replacement item is required urgently, we advise you to place a new order on the website for the replacement item first. This will ensure that the goods can be despatched without delay in order to get them to you promptly. You should then follow the normal returns procedure as above to return the original goods for a refund.
